Warranty Claims
You have encountered an issue with a piece of equipment and after going through all the troubleshooting steps you have managed to narrow down the cause of the fault to one part. You would like to lodge a warranty claim to receive a replacement. This page outlines the steps required to lodge a warranty claim.
In compliance with the ACCC and CAV, Zero Latency will honour warranty claims on parts that:
1. Are listed in Annexure A of your contract for the specified time
2. Are not working when you receive them
3. Display warranty conditions on the packaging (Australian sites only)
HP Products
Note: All HP Warranty claims must go through HP directly. For information on how to do this click here.
Consumable Parts
Consumable parts are not covered under warranty and can be purchased through the Zero Latency Store or from one of our approved suppliers listed here. Zero Latency considers consumable parts to be:
My Package Has Arrived Damage
If a package arrives damaged, please get in touch with our Support Team as soon as possible with plenty of photos of the packaging and damaged products.
Warranty Claim Instructions
You can find instructions on how to go about this process by clicking here.
Need more information?
For more information, please refer to Annexure A of your site's contract. We recommend inspecting all packages for damage.
If you have any questions you can contact our Support Team who will help you with your enquiry.
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